You must explicitly tell your workstation where to look for the Sentinel RMS License Manager.
(the default for Sentinel RMS) is open and not being blocked by a firewall or antivirus software. Re-run the License Activator: In the ETABS installation folder, find and run CSiLicensing.exe LicenseRequest.exe
) as an administrator to ensure the locking code matches the current hardware. Next Steps: If the error persists after these steps, please generate a License Request File (.lic)
: In some cases, inconsistent regional settings or system dates can interfere with license validation. Ensure your system date and number format are set to US (mm/dd/yyyy) . Technical "Deep Story" Workarounds
Run the WlmAdmin.exe application from your CSI licensing folder with Administrator privileges. etabs license not recognized error 120
This issue typically happens after Windows updates, network changes, or improper software installations. It locks you out of the program, displaying a "License Not Recognized" or "License Terminal Error 120" message.
For USB hardware locks, the system may not be detecting the key or its drivers may be faulty. Try these steps:
Error 120 is a licensing issue associated with CSI products, particularly when using network (floating) licenses or network-activated standalone licenses. It essentially means that the ETABS application on your computer is looking for the license server (or licensing service) but is receiving no response, a delayed response, or a refusal of the request. Common Causes for License Not Recognized Error 120
If reactivation fails, running a FixIt tool or performing a clean uninstallation followed by a system reboot and re-installation is recommended to clear corrupted registry data. Alternative Approaches You must explicitly tell your workstation where to
The lservrc file or csi_lm.ini file on the client machine contains the wrong server name or IP address.
Several factors can contribute to the ETABS License Not Recognized Error 120. Some of the most common causes include:
Your security software might be flagging the license check as suspicious activity.
Toggle on both and Set time zone automatically . Next Steps: If the error persists after these
ETABS "License Not Recognized" Error 120 typically occurs when the software cannot verify your license through the Sentinel RMS License Manager. This is usually due to an outdated license file, a blocked connection, or a service that has stopped running.
If you have tried all the steps above and are still seeing "License Not Recognized," it is likely a hardware ID mismatch or a license borrowing issue. In that case, contacting CSI Support directly with your and Locking Code is the best path forward.
If you are using a Network License, the service on the server might have stopped.
