: You can verify your status on the Device Status Check page. A status of "Device is present with SecuGen Management Server" confirms successful registration. Installation and RD Service Activation
: If you purchased the device outside India, you must email your purchase invoice and serial number to rdsupport@secugenindia.com or contact their WhatsApp support at +91 9082495805 Bayometric Processing Time : Manual registration typically takes 1–2 working days to process rdserviceonline.in Verification & Setup Check Status
Try a different USB port or restart your "Biometric Service" in Windows Services ( services.msc ). secugen device registration
Once the hardware is active, "registration" shifts to enrolling users. This is the process of converting a physical fingerprint into digital data (a template).
If you receive an error regarding the license, you must pay the renewal fee via the SecuGen India website. Frequently Asked Questions : You can verify your status on the Device Status Check page
Developers can try the WebAPI functionality at the secure demo sites https://webapi.secugen.com (standard) and https://webapi-1-n.secugen.com (1:N matching).
Every device has a unique serial number on its base. This is the "ID card" for your registration. Once the hardware is active, "registration" shifts to
According to SecuGen India, registration should occur automatically if the device is connected to the internet; however, manual portal registration is often required for first-time setup or specific service renewals.