If you cannot receive emails or are locked out entirely, you can manually reset the primary admin account using a batch script on the SEPM server. :
Mark, the lead systems admin for a mid-sized firm, had just spent four hours trying to mitigate a lateral movement threat. He’d locked down the network, but when he went to log into the Symantec Endpoint Protection Manager (SEPM)
Occasionally, RecoveryUtil.bat fails because of Java environment issues, corrupted .dll files, or version mismatches. When this happens, you can perform a manual SEPM reset admin password via direct SQL.
Log in using admin as the username and admin as the password.
Before you consider reinstalling the server or restoring a months-old VM snapshot, there is good news: This guide provides a step-by-step walkthrough of every reliable method, from using built-in recovery tools to direct database edits. symantec endpoint protection manager reset admin password
[Start Menu] -> [Symantec Endpoint Protection Manager] -> [Management Server Configuration Wizard] Select and click Next .
Ensure you ran the .bat file as an Administrator. If you simply double-clicked it, it may have appeared to run but failed to write the changes to the database due to permission restrictions. Right-click and try "Run as administrator" again.
Follow the on-screen prompts to restore your database from a known good backup.
Log in to the Windows Server hosting the Symantec Endpoint Protection Manager via Remote Desktop (RDP) or direct console access using an account with administrative privileges. Step 2: Open Command Prompt as Administrator Click the menu. Type cmd into the search bar. Right-click Command Prompt and select Run as administrator . Step 3: Navigate to the Tools Directory If you cannot receive emails or are locked
Replace 'newhashedpassword' with the actual hashed value of your new password and ensure the UserName matches the admin account.
2. The Script Runs Successfully but "admin/admin" Doesn't Work
SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin';
SEPM database backup files include encryption passwords, keystore files, domain IDs, certificate files, license files, and port numbers. When this happens, you can perform a manual
<Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
Stop the "Symantec Endpoint Protection Manager" service:
: Go to Admin > Servers > Edit Server Properties > Mail Server and configure an active SMTP server. This ensures the "Forgot Your Password" link will work in the future.