This is by far the most common frustration. The primary reason is (referred to as "Windows Update Automatic Driver Installation" or "Driver Software Installation Settings"). The instant Windows detects a device in fastboot mode and finds no specific match in its driver store, it reaches out to the Windows Update servers, identifies the closest matching signature (the Kedacom driver package published by Google), and installs it silently.
Navigate to > Advanced options > Startup Settings > Restart .
Disconnect your PC from the internet before uninstalling the Kedacom driver to prevent Windows Update from automatically grabbing it again during the swap. Official & Community Resources Microsoft Support: For general USB troubleshooting, visit the Microsoft Hardware Troubleshooter Developer Forums:
Kedacom USB devices—such as conference cameras, video capture dongles, and audio peripherals—require proper drivers to function correctly on Windows 10. While many modern Kedacom products are plug-and-play via UVC (USB Video Class), some models need a dedicated driver for full functionality (e.g., PTZ control, audio mixing, or encryption).
| Feature | Generic UVC Driver | KEDACOM Official Driver | | :--- | :--- | :--- | | Basic Video Stream | Yes | Yes | | PTZ Control | No | Yes | | Firmware Updates | No | Yes (via driver package) | | Multi-channel Audio | No | Yes | | Backward Compatibility | Limited | Full for supported models |
This section provides two methods to install the driver. The recommended and simpler approach is Method 1, using the official Google USB drivers, as it is more reliable. If you prefer or need to use a driver from a third-party source, follow Method 2.
Connecting a Kedacom IP camera, NVR, or body-worn camera to a Windows 10 PC often requires a specific USB driver. Without this driver, Windows may display an "Unknown Device" error in Device Manager, preventing video transmission or data syncing.
If you see this, your computer detects the hardware but lacks the software "translator" (driver) to use it.